Agent Customer Services
Welcome to our Agents Customer Services page.
We have an Agent Account Management team who have overall responsibility for how Taylor and Francis deal with all agents that place orders for journals. Their roles include working with our agents to provide them the best possible service, improving our internal procedures and systems as well as keeping you updated.
Shilo and Hannah work with all our agents who currently use the ICEDIS format for orders and renewals. There are many benefits to using EDI, if you would like to know more, please contact Shilo.
Shilo De Vries
Email: shilo.devries@tandf.co.uk
Phone: +44 2070176734
Hannah Cox
Email: hannah.cox@tandf.co.uk
Phone: +44 2070176620
EDI Taylor & Francis Online Support
Email: support@tandfonline.com
Phone: +44 2070177529
Ellie works with all agents who currently do not use the ICEDIS format for orders and renewals. Please feel free to contact Ellie if you have any queries.
Ellie Farrell
Email: eleanor.farrell@tandf.co.uk
Phone: +44 2070176327
Taylor & Francis Online Support
Email: support@tandfonline.com
Phone: +44 2070177720
Helpful links
Please use the links below to download a copy of the relevant document. These are updated regularly, so please consult these lists before submitting claims and queries.
- 2012 Taylor & Francis Journal Prices (PDF)
- 2012 Taylor & Francis Journal Prices - Australian dollar (PDF)
- 2012 Taylor & Francis Journal Production Schedule (.xls)
- 2011 Taylor & Francis Journal Production Schedule (.xls)
- Countries eligible for Euro rate (PDF)
- Delayed Issues (.xls)
- In order for us to be able to publish our articles online as quickly as possible, we have a number of journals where the print publication schedule differs to the online.
A list can be found here (.xls). If you have any questions about these journals, please contact your Agent Account Manager.
Pricing
For provisional pricing details for 2012, please go to our Pricing 2012 page
Claims
To submit a claim to our customer services department please go to our claim form.
If you have more than one claim to send through please use the spreadsheet as a template and email through to our customer service department.
Agent E-Newsletter
Download the latest and previous newsletters on our Agent E-Newsletter page. If you wish to be added to our Agents E-Newsletter distribution list , please contact hannah.cox@tandf.co.uk.
Agents Discount
The Taylor and Francis agent discount policy is based on your turnover as well as set criteria linked to when your payments are received and how you send your orders to us.
If you would like more information on our policy please contact your Agent Account Manager.
Taylor & Francis Online Access
Access on renewals are automatically carried over to the current year upon payment, therefore it is not necessary to contact us regarding access.
We do however, need to be told about IP address additions/deletions, change of contact, loss of access and change of address details.
Please note that we are unable to give you our mutual customers username and password. Please contact the Taylor & Francis Online Support Team using the contact details given above.
Renewing
We will send you renewal reminders each year when your subscription is due to expire.
We offer a variety of simple methods to renew including a secure online payment facility. To renew online you will need a copy of your renewal notice to hand.
Thank you for visiting our Agents Customer Services page. We hope you have found the information helpful.
If you have contacted us recently please take the time to fill in our Customer Services Survey to ensure we continually improve the service that we provide.
To ensure we continue to provide you with relevant and up to date information, please take the time to complete the following survey.
For any other customer queries, please visit the main customer services page or email your Agent Account Manager using the contact details above.
